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Sales people who are good at listening know the difference between listening and active listening... http://bit.ly/ListenTips
Why do some sales people seem just to be better at sealing the deal than others? Well it’s not because they’re great at closing, as such, but because they’ve done all the hard work upfront.
The key to successful negotiation is giving yourself something to negotiate with. As a sales person, your job is not just to win as many deals as you can, but to maintain as much margin as possible.